The Service

The Welcome property management operation has been specifically designed to enhance the quality of working environment and experience required by the modern office occupier. We believe that providing the highest level of customer service and exceeding the expectations of occupiers directly contributes to our clients’ investment performance through improved occupier retention.

Improving The Occupier Experience

The primary objective for Welcome is to create a sense of place and community so that the offices we manage become buildings that occupiers and their employees want to be in through excellent customer service, speed and quality of communication and collaboration in the management of the building. We recognise that only offering empty space to occupy is no longer enough, occupiers are focused on the overall environment and providing a richer experience for their staff within the whole location.

Delivering Operational Excellence

To complement the highest levels of customer service, we understand that delivering the highest operational standards in the running of each building is crucial in delivering an exceptional occupier experience. Based on our extensive experience and expertise, Welcome has specified premium levels of service and selected the core suppliers in the key areas of; building services & facilities management, on-site staff, sustainability, connectivity and health & safety to deliver to the required standard.

Client Communication

Given the quality of the assets and in keeping with the highest levels of customer service, the frequency and quality of client communication from Welcome ensures our clients are fully informed at all times on all aspects of the management of their assets. Our individual property managers take full responsibility for all aspects of both the management of the property and the client relationship, ensuring you have a specific point of contact at all times.