40 Portman Square, London, an office and residential scheme we manage on behalf of CBRE Investment Management, has been recognised with an Excellence Award for exceeding the Kingsley Index industry benchmark.
The award recognises that our team has provided:
…continued dedication and support on this flagship building, delivering overall occupier satisfaction, and going above and beyond to ensure that occupiers are satisfied with their experience.
KINGSLEY INDEX
The prestigious office and residential scheme has been under Workman management since 2019.
Our service at 40 Portman Square includes the management of offices for occupiers including global investment management organisations, property owners, and solicitors. The offices rise to six floors, with 20 flats taking up the seventh and eighth floors.
The scheme is managed by Workman’s specialist Welcome team, including onsite Building Manager Lauren Millard and Assistant Building Manager, Shannon Joyce, along with Sarah Masih, Associate, Property Manager.
The team’s service provision is centred around customer experience for the occupiers, in line with the business plan and future strategy for the property.
Commissioned by CBRE Investment Management, the Kingsley Index is an independent customer service survey, recognised as a highly comprehensive performance benchmarking database specific to the real estate industry.
Having been compiled following 35 years of analysing the performance of industry leaders, the index is one of the top industry standards for measuring employee, resident, and occupier satisfaction.
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Last week, our Welcome team organised its own Activity Week, featuring activities and events across a range of Welcome properties to encourage occupiers to be more active, both at work and home.
The timetable of sessions, specifically curated for the Welcome properties and their occupiers, ran at Welcome-managed properties including Aldgate House, Queensbury House, Six Mitre Passage, 10 Fleet Place, 40 Portman Square, 80 Cheapside, 100 New Oxford Street, and 1 Dean Street, where employees were invited to embrace all that a healthy and active lifestyle has to offer.
When it comes to wellbeing, at Workman we believe that healthy habits underpin positivity and productivity in the workplace. As such, we are keen to share ways to help people embrace fit and healthy lifestyles within occupiers across our managed portfolio.
Welcome’s Activity Week gave teams and communities the chance to come together and take part in fun events – all focused on making active choices that deliver a healthy future. The week featured:
🎯🤸♂️💪Exercise workshops from Outrivals Gym, MYPT Studio, Nuffield, Gym Box, Revolution PT Studios, Third Space Personal Trainers and Fitness First,
🤸♂️🧘♀️💪Yoga classes from expert teacher Rossella Forastiero and the Lotus School of Yoga,
⚽🏀⛳Sports including putting golf, football and basketball shoot-outs,
💆♀️💆♂️👩💻Posture health-checks from Optimal Spine, chai massage,
🥝🍉🍒Nutrition pop-ups from Zooki, The Shoegaze Vegan, Mr Tinto and Juice Da Cruz.
🌼🌷🌳Mental health and wellbeing will also be addressed with breathing exercise sessions, and health checks from the Asian Resource Centre.
Want to know more?
Read about our Building Wellbeing services here > https://bit.ly/3leZ0c2
Read about our Building Communityservices here >https://bit.ly/3RL0jNV
When it comes to sustainability, at Workman we believe that actions speak louder than words. As such, we are keen to share ways to move towards eco-friendly lifestyles with occupiers across our managed portfolio.
This week, our Welcome team launched its own Sustainability Week, featuring activities and events for various properties – taking place both online and onsite – to offer tips and tools on how to be more eco-friendly, both at work and at home.
The timetable of sessions, specifically curated for the Welcome properties and their occupiers, gave teams and communities the chance to come together and take part in fun events – all focused on making ethical choices that deliver a safe and comfortable future to everyone.
Welcome’s Sustainability Week featured a lunch-and-learn with Paper Round to discover where all that recycling really goes; a hands-on session from Gardening with Curtis to plant a cherry tree in the workplace grounds, plus talks about planting herbs with free seed handouts at reception; a sustainably focused market day showcasing retailers such as Eco Bonobo and Neal’s Yard; and a drive to collect unused books and puzzles to raise funds for local charities.
At Workman, we’re doing all we can to help our occupiers and their staff enjoy their workplace in sustainable ways. Employees at Westside, Hemel Hempstead, appreciated the activities and events, with many taking advantage of the week’s fine weather to catch up with colleagues while learning about more sustainable lifestyles.
Morgan Capital, on behalf of AOG Real Estate, has selected Welcome to manage three office buildings in the heart of the City, totalling circa 120,000 sq. ft, including a mix of retail and food and beverage operators on the ground floors.
The new appointments, at: 45 Cannon Street (pictured), 10-13 Bow Lane and 25 Watling Street, are testament to the growing relationship between Morgan Capital and Workman, which already manages six buildings on behalf of the specialist Central London asset and development manager.
The assets will be managed by Workman’s Welcome team, led by Monika Newton, Partner, from their offices at 80 Cheapside, in close proximity to all three assets. Notably, 25 Watling Street is home to Morgan Capital’s own head office, while other occupiers include DWS, the global asset manager, and Global Relay.
Focusing on occupier experience and excellent communication at each of the assets to enhance customer satisfaction will be at the core of Welcome’s service strategy.
Nick Grosse, Partner at Morgan Capital, said: “We are excited to work with the Welcome team who we firmly believe will go the extra mile that our tenants deserve, and rightly expect. From a strategic and operational standpoint, the move to consolidate our asset management portfolio under the care of a single managing agent will enhance our offer by creating efficiencies in communication, transparency and accountability.”
Monika Newton, Partner at Welcome, said: “We’re delighted to have been awarded the management of these assets. Customer experience and occupier engagement form the foundation of our Welcome service. Despite current circumstances, it has never been more important to establish locations where occupants will feel part of thriving communities, within environments that deliver wellbeing and sustainability long into the future.”
The Welcome team, which works with a growing portfolio of clients, manages more than five million square feet of prime office space in the City of London.
As part of its continued growth, Welcome has recently recruited Edward Gidney as Senior Surveyor, and Michelle Masalonga as Associate.
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At Workman, we believe that coming back to the workplace, even for a few days each week, is a positive opportunity to reconnect with colleagues and enjoy being part of a workplace community. It should be a move that allows employees to take advantage of benefits they’ve been missing out on due to the pandemic.
So, to help our occupiers and their employees get the best out of returning to the office, the Welcome team has organised a Wellbeing Week.
Set to run from 13th – 17th September across 13 sites, it will include activities as diverse as puppy training, florist classes, and history walks, as well as running clubs, free fruit handouts, and meditation sessions.
The timetable of activities, which has been specifically curated for each property and its occupiers, will allow teams and communities that have not been able to meet face-to-face for the past 18 months to come together and take part in fun activities. Significant assets in the Welcome portfolio include Moretown and Republic office campuses in London, plus Skypark and Anchorage in Glasgow and Manchester respectively.
A healthy choice
Returning to the workplace should be a healthy choice that provides access to social interaction, exercise facilities, green spaces, the opportunity to include active commuting in the daily routine, the chance to be part of a team, and to get involved in meaningful interaction with a local community: all of which are proven to benefit health and wellbeing.
However, the Welcome team is mindful of hybrid working patterns. In order to ensure inclusivity, the Welcome team has also arranged online activities, including yoga classes, cooking demonstrations and healthcare webinars.
The Welcome Wellbeing Week features:
- health and fitness activities such as yoga, running clubs and fitness classes.
- expert treatments and advice such as health checks and massage.
- nutritional offers, freebies, pop-ups and workshops.
- mindfulness activities such as meditation sessions.
- social activities to promote the occupier community including puppy training classes, art classes and history walks.
Presenting the programme, Monika Newton, Partner within the Welcome team, said:
“As occupiers and their employees come back to the office, we want to demonstrate that it’s not only safe to be back in the office, but also that we can regain that sense of togetherness and build our work communities once again. We know from our occupiers how important health & wellbeing is to their staff and what a difference these activities can make to their enjoyment of their working environment. Now that restrictions have been lifted and we hope to go back to normality, our management and site teams have worked hard to create this exciting week, which showcases what’s available throughout the year. We hope all our occupiers take the opportunity to enjoy what’s on offer.”
Follow @welcomeoffices and Welcome – Workman Offices (@welcomeoffices) • Instagram photos and videos throughout the week to see what’s going on.
Want to know more?
Read about our ESG services
Read about our Building Wellbeing services here > https://bit.ly/3leZ0c2
During the upheaval of the past year, the meaning of going to work changed unrecognisably for many, with days blending into one and little face-to-face interaction. Amidst all the uncertainty, some might believe it’s been impossible to attract new occupiers, but Republic is here to prove them wrong. With more than 95,000 sq. ft of new lettings completing in 2020, along with 20,000 sq. ft of lease renewals, Republic is thought to represent around a third of all take-up in Docklands in 2020.
So, what’s driving the success of this once-forgotten collection of buildings north east of London’s Canary Wharf? Five years ago, the area formerly known as East India Dock was tired and dated, with facilities on offer to the few occupiers described as relatively basic.
Spread over four buildings comprising 650,000 sq. ft of office and retail space, the site underwent major refurbishment, which began in 2015 and reached completion during 2018 for the Import Building and 2019 for the Export Building, transforming these buildings into contemporary properties and bringing property developer Trilogy Real Estate’s vision to life.
The campus is steeped in history: the Import Dock on which it stands was built in 1806 and its listed dock wall still surrounds Republic. Today, more than 200 years after its first iteration, the dock-side campus is a snapshot of ultra-modern life in East London, which has in recent years become renowned as a thriving community of creativity and innovation.
Priced out of gentrified areas such as Shoreditch, fast-moving young innovative firms faced a dearth of high-quality community-led workspace, but the transformation of Republic offered them just that. Only five minutes’ walk from Canary Wharf, but a world away from its slick suits, corporate formalities and high-end retail, the mood at Republic epitomises the East London vibe, where community is everything. It’s a youthful, energetic atmosphere, with a culture of creativity and a real sense of place.
Brought on board by Trilogy Real Estate and fund manager LaSalle Investment Management, Workman’s role from the outset of the refurbishment in 2015 was to manage the property effectively, so that it could remain viable for existing occupiers, while also creating a new experience that makes Republic a destination attractive to new ones. And while digital agencies and tech companies have arrived in force, Republic has also been populated by a range of educational service providers, whose tutors deliver online lessons from campus during lockdowns, while students are able to enjoy hybrid courses with a mixture of online lectures, and meeting their tutors in person when possible.
Build it and they will come
This constant flow of people has buoyed food and beverage uptake, which has remained strong over the course of 2020, with new occupiers such as Sweet Nothing Bakehouse, a whiskey bar and fresh food shop soon to come on board, joining the onsite roastery and restaurants already on offer at the site. What’s more, the population of students coming in and out of Republic offers its office occupiers a fresh crop of employees to choose from, with a careers fair event now high on the agenda.
Indeed, in pre-Covid times, Republic played host to a raft of large-scale live events such as Courier Live, Bisnow and the Technology. Behaviour. Data. conference. These events attracted a wide range of people to the campus, increasing the profile of the site and allowing potential new occupiers the realisation that Republic is less than 20 minutes from the City.
The crowning glory here is that with each occupier integration, relationships are cemented, business links are forged, and real friendships are formed, making it all the more likely that leases will be renewed. Indeed, why move when your business is closely integrated with partners within the same buildings?
Pivot to occupier needs
Much more than a desk and chair, working at Republic is like being part of an inclusive family. Working alongside the Community Team, Workman’s Welcome property management service has introduced amenities to the campus including a barber and a nail technician, along with onsite bike servicing and repair and nutritionist appointments. This is in addition to the two onsite gyms, which offer occupiers discounted membership, and the programme of wellbeing events with activities such as yoga and meditation running throughout the week to assist occupiers, not only with their physical health, but also their mental wellbeing.
During lockdowns, occupier engagement has cleverly pivoted to meet the needs of those working from home, with online cookery courses, Christmas wreath-making, talks about sleep-quality improvement and looking after mental health during the pandemic. So, even when occupiers aren’t able to meet in person, they can still take advantage of the community services and events on offer. Welcome and the Community Team regularly collects ideas from occupiers about what they want to see provided, so the team can ensure that events and talks are targeted to their needs.
Not just a day at the office
And when we emerge out of lockdowns, Republic is well positioned to welcome occupiers back, with ample outdoor seating and meeting areas, including wi-fi and electric sockets which make the space seamless for outdoor working. With its informal outdoor meeting booths, waterfalls running through the public realm, and deckchairs put out in the summer, Republic offers occupiers the chance to blend their work and leisure time, in the way that so many workers have now become accustomed.
For those who’ve got used to the company of furry friends over lockdowns, there’s a pet policy so that occupiers can bring their dogs into the office. There’s also Little Me Nursery, a visiting physio and coming soon, there will be a car valeting service, so when occupiers do return to the workplace, it won’t simply be to sit in front of a screen, but rather to incorporate all elements of their life into their day at the office – it’s a full-service destination that’s easy, convenient and full of home comforts.
Feel-good factor at work
There’s a feel-good factor at work here too, because Republic has a strong commitment to both sustainability and the wider community. Its solar panels, bat boxes, insect hotels, green roofs, wildflower meadows and herb gardens, all managed by Welcome, feed into a broader ESG agenda, where carbon reduction and the drive to Net Zero is the key goal.
In the wider community, Welcome is continuing to support a local cause, First Love Foundation, as Republic’s 2020 nominated charity. And for City Gateway, an occupier of the Import Building, which helps provide education to young people from disadvantaged backgrounds, Welcome has facilitated several apprenticeship schemes within the Republic campus.
And as if that wasn’t enough to make occupiers feel good about coming to work, there’s also the chance to see ads being filmed, top photographers at work and celebrities making TV shows.
It’s all in a day’s work at Republic.
By Eleanor Newton, Associate, Workman
Want to know more?
Read about our ESG services
Read about our Building Wellbeing services here > https://bit.ly/3leZ0c2
Read about our Building Biodiversity services here > https://bit.ly/2SY8JrN
Find out about our Net Zero Asset Plans here: https://bit.ly/2QAin2x
Oxygen Asset Management has selected Welcome to manage two substantial properties in the heart of the City, as reported in EG, Property Week and Commercial News Media:
- 90 Queen Street, 70,000 sq. ft multi-let office
- 30 Gresham Street, 386,000 sq. ft multi-let office
These new appointments are testament to the growing relationship between Oxygen and Welcome, established in 2017. The Welcome team, which works with a growing portfolio of clients, manages more than five million square feet of prime office space in the City of London. The property at 90 Queen Street is adjacent to the Welcome team’s office at 80 Cheapside, selected for its proximity to clients’ offices, their portfolios and assets, where Oxygen is also the appointed asset manager for overseas owners.
Creating a customer experience that is tailored to the occupants of each of the two properties will be at the core of Welcome’s service strategy. Applying a wealth of knowledge in this area, the Welcome team will seek to engage occupiers in frequent communications and opportunities for involvement, to ensure that their experience within each building is regularly assessed. Through collaboration with front-of-house service providers, occupier feedback will be collated on an ongoing basis so that community events and facilities offered are aligned to the interests that most appeal.
Gavin Halliday, Partner at Workman and head of the Welcome service, said: “We’re delighted to have been awarded these two substantial properties. Customer experience and occupier engagement form the very foundation of the Welcome service. Despite current restrictions it has never been more important to establish locations for the future where occupants will feel part of thriving communities, within environments that promote wellbeing and sustainability.”
Other significant assets in the Welcome portfolio include Moretown and Republic office campuses in London, plus Skypark and Anchorage in Glasgow and Manchester respectively.
Earlier this month, our Welcome offices team got together to tour some of their London offices.
Visiting buildings such as 10 Fleet Place, Aldgate House and Premier Place, it was a great opportunity to come together in person, review COVID-safe measures across the portfolio, catch up with onsite teams and get some exercise along the way.
Although government guidance on returning to the workplace has since changed, keeping our buildings safe, welcoming and fully operational remains as important as ever.
Want to know more?
Read about our ESG services
Read about our Building Wellbeing services here > https://bit.ly/3leZ0c2
Read about our Building Biodiversity services here > https://bit.ly/2SY8JrN
Find out about our Net Zero Asset Plans here: https://bit.ly/2QAin2x
Benchmarking a property’s wellbeing performance helps with occupier engagement, retention, attraction and the asset’s overall investment performance. But what exactly is ‘it’, do you really need it, and if you do, how do you implement and measure it?
We invited guests to join us to discuss the issue at a seminar hosted at Republic in London which is managed by Workman and owned by Trilogy. This multi-occupied property has undergone extensive refurbishment and has the wellbeing of occupiers at the heart of the management strategy.
The key drivers and investment performance
The event began with a thought-provoking presentation from Joanna Frank, President and CEO at the Centre for Active Design (CfAD) – the operator of Fitwel.
Joanna’s presentation was focused on the value of Fitwel for investors and occupiers, with some surprising statistics on the key drivers of the wellbeing trend and the impact that it can have on the investment performance.
Some of the key statistics and discussion points have been included in our event summary document which you can download.
If you would like a copy of the Fitwel presentation please contact us.
A carefully curated panel
We carefully selected the Q&A panellists to provide the investor, manager and occupier perspectives to debate the issue of wellbeing in property, how to implement a wellbeing programme and the benefits of doing so.
The panel discussion was facilitated by Sarah Ratcliffe of the Better Buildings Partnership.
Ben Dickins, Asset Manager For APAM, provided the investor’s perspective. Ben is the Asset Manager for Arlington Business Park, the first in the UK to achieve Fitwel certification.
Liz Allister, Park Development Manager at the award-winning Birmingham Business Park provided an insight on the practicalities of implementing and managing a wellbeing programme and the results that a successful programme can deliver – particularly around occupier retention and the impact that positive PR has had on raising the park’s profile, attracting more occupiers.
James Pack, Managing Director of Integral Group gave us the occupier’s perspective of implementing the Fitwel standard. James and his colleagues successfully achieved Europe’s first Fitwel certification for their own office space back in 2017.
For more information on how to implement a wellbeing programme – and achieve certified Fitwel status – either at a single asset or across a portfolio please do not hesitate to contact me, I’ll be happy to help.
NICK HOBBS